Questions RTOs ask us

Our VAs handle day-to-day RTO administration across enrolments, student administration, results entry, compliance reporting, finance, marketing and website updates, as well as data clean-ups and peak-period projects. See what a VA does for a full list.

Any task that can be broken down into a documented process, and doesn't need someone physically in your office, can usually be done by a VA. Our team is coachable and works to your instructions.

Yes, and that's the key difference from general outsourcing services. Every VA is trained in VET, CRICOS and ELICOS terminology, processes and workflows, and works under supervision before being given their own client account.

Your VA works in the systems you already use. During onboarding they're trained on your processes in your system and document them step by step. We also do plenty of work for RTOs that doesn't involve a student management system at all.

Yes. VAs can do accounting data entry such as raising invoices and recording payments in your accounting software, either web-based or via remote access, as long as the process is clearly documented.

Decisions that must stay with your RTO, such as assessment judgements, competency decisions and compliance sign-offs, remain with your team. VAs prepare, check and flag work for your review.

We go through your workflow with you and agree a task plan of daily, weekly and project tasks. You set up access to your systems, your VA is trained on your processes and documents them, and then work begins. See how it works.

Once your task plan is agreed and system access is in place, onboarding can begin straight away. Timing depends on your processes and our team's availability, so register your interest and we'll confirm.

If one VA can handle your workload, you'll have one dedicated VA. If your work needs a mix of skills, a VA manager co-ordinates the work across the team.

Other team members learn your processes too, and every process is documented in your RTO's knowledge base. Someone who already knows your RTO can step in straight away.

Every day you receive a log of the tasks completed and the time each took, plus a weekly summary of tasks and hours. This helps everyone see whether your hours are being fully used, or whether you need more.

Our VA team is based in Amritsar, India. You deal with us as an Australian business and receive a tax invoice from an Australian company.

Monday to Friday. India Standard Time is 4.5 hours behind Australian Eastern Standard Time (5.5 hours during daylight saving), so their working day overlaps with your late morning and afternoon.

VAs observe Australian national public holidays, plus a small number of Indian festival days such as Holi and Diwali, which we let you know about in advance. Backup cover is arranged for leave.

Yes. Strong written and spoken English is part of our selection process, and VAs build familiarity with Australian terminology through training and supervised work before they handle a client account.

It stays in your systems. VAs work remotely inside your own systems using access you set up and control. Client data is never downloaded or stored on our side.

Yes. Our VAs are bound by confidentiality obligations in their employment contracts, and we can also sign a confidentiality agreement with your RTO on request.

You choose part-time (20 hours a week) or full-time (40 hours a week) support and receive one monthly tax invoice. Register your interest and we'll confirm pricing within one business day.

No lock-in. If you want to stop the service, just give us 30 days' notice.

Yes. You save 10% when you pay annually in advance.

No. Our VAs are employed by us, and you pay one monthly invoice for a contracted service. Please check with your accountant about how to classify it in your books.