Simple to start, easy to manage
We start by understanding how your RTO works, then match you with a VA who learns your processes and reports on every hour. Here's what to expect.
Register your interest
Tell us about your RTO, the systems you use and where you need help. We confirm availability within one business day.
Workflow conversation
We go through your workflow with you to identify the tasks you can hand over, and put them in order of priority and time saved.
Agree your task plan
Your tasks are broken down into daily, weekly and once-off project work, with clear outcomes, your hours (part-time or full-time) and who on your team reviews what.
Onboarding & process documentation
You set up access to your systems. Your VA is trained on your processes and documents each one step by step, including review points, in a knowledge base kept specifically for your RTO.
Your VA starts work
Your VA works through the plan inside your systems. If your workload needs a mix of skills, a VA manager co-ordinates the work across the team.
Daily logs, weekly summaries, regular reviews
Every day you receive a log of completed tasks and time taken, and every week a summary of tasks and hours. We review outcomes with you and adjust the plan as your needs change.
What comes with every engagement
Your own process knowledge base
Every process your VA does for you is written up and kept for your RTO, so the work is consistent and nothing lives only in one person's head.
Backup cover
Other team members learn your processes too. If your VA is on leave, unwell or moves on, someone who already knows your RTO steps straight in.
Daily & weekly reporting
Daily logs and weekly summaries of tasks and time, so you and we can see whether your hours are being fully used, or if you need more.
Data stays in your systems
VAs work remotely inside your own systems using the access you provide. Client data is never downloaded or stored on our side.
VET-trained team
Every VA is trained in VET, CRICOS and ELICOS terminology and workflows before working on a client account.
Flexible hours
Part-time (20 hours a week) or full-time (40 hours a week), reviewed regularly and adjusted as your workload changes.
Hours, time zone and holidays
Our VA team is based in Amritsar, India (India Standard Time, UTC+5:30). That's 4.5 hours behind Australian Eastern Standard Time and 5.5 hours behind during daylight saving, so their working day overlaps with your late morning and afternoon.
VAs work Monday to Friday and observe Australian national public holidays, plus a small number of Indian festival days such as Holi and Diwali. We let you know these dates in advance, and backup cover is arranged for leave.
Commercial terms
- Part-time (20 hours/week) or full-time (40 hours/week)
- One monthly tax invoice from an Australian company
- No lock-in: 30 days' notice to stop
- Save 10% when you pay annually in advance
- No recruitment, payroll or super for you to manage
Ready to take the admin off your team's plate?
Register your interest and we'll come back to you within one business day with availability and pricing for your RTO. No obligation.